The Art and Value of Good Listening
In the first few years of life, we're all taught to speak. In fact, it's an important developmental milestone, a sign that a child is developing normally. However, listening is an equally, if not more important skill that is often overlooked by parents, educators, and bosses.
Notes that the first step is to be respectful when listening to others, especially those above and below the individual in the corporate hierarchy. Being respectful means that you are open to what is being said, body gestures indicating attention, verbal responses indicating that you value the other.
One should generally listen more than speak, which suggests to the speaker that what is said has importance and he or she is free to express ideas clearly and thoroughly without being cut off.
If the listener does not open herself to change and ideas, then communication is futile. So, the listener must be willing to question previously held assumptions, biases, and opinions. This does not mean always giving in to demands, but it does suggest that bending is always a possibility.
Speakers seeking your ear will sense receptivity and openness to change and new ideas, facilitating further communication and altering the atmosphere of the organization.
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Source is PsychologyToday.com.
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